In and Out In 2 Hours

Our patients can see a doctor and a social worker on the same day, in a total of 2 hours on average.

We provide same-day access to psychiatric evaluation, medication management and social work services.

You’ll get treatment immediately regardless of your ability to pay. We accept all patients.

About Discharge Planning

Before discharge, our care team works with patients to arrange follow ups and connect you with resources in the community, including financial eligibility screening and assistance applying for benefits. We’ll help you find a permanent psychiatrist who can help you with a long-term treatment plan. Transitional care is provided during the weeks to months it may take until the first available appointment with a psychiatrist covered by the patient’s health plan.

Evaluation

Psychiatric Assessment and Consultation

Court ordered evaluation and treatment services

Involuntary evaluations

Crisis Intervention & Treatment

Medication Services

Individual, Group and Family Crisis Counseling

Peer Support

Treatment of co-occurring substance abuse disorders

Treatment for select co-occurring medical conditions

Connection to Community Care

Referrals to and coordination with outpatient services

Financial eligibility screening for benefits

Initiation of application for Medicaid, marketplace plans and more

23-Hour Observation

Our 23-hour observation unit helps patients when it is medically necessary to observe them overnight.

The unit is staffed 24/7, similar to that of an inpatient psychiatric center, but unlike the inpatient center, 60-70% of our patients are discharged to the community the following day. Patients work with an interdisciplinary team, including peers who have lived through the experience to plan for steps to take after discharge. The team also helps patients coordinate with community and family partners.

Involuntary Commitment

Involuntary commitment or civil commitment is for people who are suffering severe mental health issues and need to receive immediate care so they are not a danger to themselves or others. Arizona has specific civil commitment laws known as Title 36.

We have a unique expertise in caring for patients involved in the involuntary commitment process. Connections Crisis facilities serve as the initial point of entry into this process in Maricopa County (greater Phoenix area) and in Pima County (greater Tucson area).

  • With our model of early intervention and proactive discharge planning, approximately 70% of the involuntary patients arriving under emergency application are able to continue with treatment on a voluntary basis.
  • To address delays in treatment for court-ordered patients requiring involuntary inpatient care, we offer a specialized 36-bed court-ordered treatment inpatient unit at St. Luke’s Hospital in Phoenix.
  • Connections physicians also perform court-ordered evaluations (COE) for patients served with an order for evaluation while at our location in Tucson.

Common Questions

What is Connections Crisis?
An Emergency Psychiatric facility.

Who is it For?
Anyone who needs mental health and/or substance abuse help right away and doesn’t want to wait long hours in the emergency room or can’t get in to see a psychiatrist in a timely fashion.  Our Phoenix facility serves adults, while our Tucson facility serves both adults and children.

Do I Need Insurance?
We treat all people regardless of their health insurance status or ability to pay.  If you receive a bill, call us and we’ll help you resolve it.

Will I be seen by a doctor?
Anyone who needs psychiatric care will be seen by a Behavioral Health Medical Professional (psychiatrist, psychiatric nurse practitioner, or physician assistant).

What isn’t treated?
We don’t have any exclusionary criteria. We welcome everyone and assess what services are needed on an individual basis.

How long am I going to stay?
It depends on what each person’s individual needs are:

  • Our urgent care clinic serves people who need outpatient services such as connection to care, medical refills, etc.  The average length of stay is under 2 hours.
  • Our 23 hour observation unit serves people who need more intensive treatment and stabilization in a safe and secure environment.  The average length of stay is around 24 hours.  Most patients (60-70%) are stable enough to return home after an overnight stay instead of having to go to the hospital.
  • Our short term inpatient unit is for people who need a few more days of treatment.  The average length of stay is 3-5 days.
  • For patients needing longer-term care, we are able to arrange transfers to any of the psychiatric hospitals in the area.

What’s going to happen while I’m there?

  • Our Crisis Workers meet with each person to start the process of developing a plan to meet their individual needs.  Many are able to have their needs met in the clinic by meeting with a Behavioral Health Professional for medication refills and/or help connecting to community resources.
  • Other people need to stay longer for more intensive treatment in our 23 hour observation unit.  This is a safe and secure environment with an open area where people can interact with each other (instead of being isolated by themselves for hours in a room at the ER) and smaller rooms for private conversations.  Each person has a sleeper chair that can recline for resting.  The observation unit is staffed 24/7 by Behavioral Health Medical Professionals, nurses, behavioral health specialists, and crisis workers.  Our recovery support specialists (peers with lived experience with mental illness and substance abuse) are available to meet with patients 1:1 and facilitate groups throughout the day.  Most people are seen by a Behavioral Health Medical Professional within 2 hours.  Our crisis workers collaborate with families, clinics, and other community supports to develop a discharge plan for each individual.  With early treatment and proactive discharge planning, most people (60-70%) are able to return to community based care instead of having to go to the hospital.  Transportation home is available for those who need it.

Will you help me find a clinic after I leave?
Yes.  We will work with you to find a clinic that meets your needs and help make an appointment.  We can also help with the paperwork to enroll in Medicaid/AHCCS, marketplace plans, etc.  If you can’t get an appointment soon enough, you can always come back and see us until you are established in care in your permanent clinic.

Interested in learning more?

Have a question about our services? Complete the form to talk to one of our intake specialists and get more information.

If this is an emergency, please contact

The Urgent Psychiatric Care Center (UPC)
1201 S 7th Ave; Suite #150
Phoenix, AZ 85007
(Phoenix Memorial Healthcare Plaza – 7th Ave and Buckeye)
(602) 416-7600

 

The Crisis Response Center (CRC)
2802 E. District Street
Tucson, AZ 85714
(520) 301-2284

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Connections Access

1135 N Jones Blvd
Tucson, AZ 85716
520-448-0670
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Connections Access

3333 North 7th Ave
Phoenix, AZ 85013
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